Variety Stationers delivers within India only. Parcels are packed and posted from Thane, Maharashtra. We are an online-only retailer and do not operate a customer-facing showroom. The address given here is our business and order fulfilment address.
The numbers that apply to every order
| Order handling | 1–2 business days |
| Courier transit — metro cities | 2–4 business days |
| Courier transit — rest of India | 4–8 business days |
| Total — metro cities | 3–6 business days |
| Total — rest of India | 5–10 business days |
| Free delivery from | ₹699 |
| Delivery charge below that | flat ₹49 |
| Return window | 10 days from delivery |
| Damaged or incomplete order | report within 48 hours |
| Refund once a return reaches us | 5 business days |
| Refund after a cancellation | 5–7 business days |
These are estimates, not guaranteed delivery dates.
Where the numbers come from
Handling is our part — picking, packing and handing the parcel over, 1–2 business days. Transit is the courier’s part. Added together they give 3–6 business days to metro cities and 5–10 business days to the rest of India.
Business days exclude Sundays and public holidays. An order placed late on Saturday is handled on the next working day.
What delivery costs
Orders of ₹699 and above ship free. Below that a flat ₹49 applies to the whole order, however many items it contains. The price on a product page is the product price; applicable delivery charges appear before checkout is completed.
Where we deliver
To PIN codes our courier partners serve across India. If yours cannot be serviced we contact you and refund the order in full. Cash on Delivery is available for eligible orders and PIN codes.
Tracking
A tracking number is emailed when the parcel is handed over. That number belongs to the courier and is not the same as your Order ID, which is our reference. The first scan can take a day to appear.
Bulk cartons
Cartons of 20 to 100 notebooks are heavy and occasionally travel as more than one parcel, arriving a day apart. If part of a bulk order arrives without the rest, give it one working day before contacting us.
Damaged or incomplete orders
Paper is vulnerable to damp and crushing in transit. Contact us within 48 hours of delivery with photographs of the parcel and its contents; an unboxing video is strongly recommended. We review and arrange a replacement or refund where applicable, and we cover the return shipping when the fault is ours.