One inbox and one phone number handle everything — product questions, orders, returns. We are an online-only retailer and do not operate a customer-facing showroom. The address given here is our business and order fulfilment address.

Where to reach us

What to include

• About an order — the Order ID and the email address used at checkout. Both are on your confirmation email.
• Damaged or incomplete parcel — photographs of the parcel and the contents, within 48 hours of delivery. An unboxing video is strongly recommended and speeds the review up considerably.
• Return — the Order ID and which item, within 10 days of delivery.
• Paper questions — tell us the pen or medium you use and we can help you compare it against the GSM and paper type listed on the product page.

What we cannot do

We cannot custom-print, bind or personalise stock, source titles we do not carry, or promise how a particular ink will behave on a particular batch of paper. Paper varies between print runs; if a listing is missing a measurement you need, ask and we will check the packaging before you order.

Complaints

Write to [email protected] with Complaint in the subject line and the Order ID in the message. Complaints are handled directly by the person responsible for operating Variety Stationers. We have not appointed a separate named officer for this.